The UPS Store in 4001 Santa Barbara Boulevard

Customer Reviews about The UPS Store:

• ★ ★ ☆ ☆ ☆
  Online store hours say Saturday 8am to 4pm. Rode my bike there in the 93 degree heat, got there at 3:30pm. The sign next to the UPS store door says: Saturday closed at 2pm. So back home on the bike soaked in sweat for nothing. Message: Fix the online store hours to reflect the store hours on the sign in your window. Also why does it cost $10.00 or so to do a certified letter, when it costs half that with USPS?
  By Dick Johnson, September 10, 2017
• ★ ☆ ☆ ☆ ☆
  They charge the double of the regular price than the United States Postal Service. TERRIBLE SERVICE and really expensive...
  By Asilo Venezolanos, July 01, 2017
• ★ ☆ ☆ ☆ ☆
  I renewed my PO Box at the UPS store. They inserted and emailed me a bill for $159.00. When I arrived to pay for the PO Box they charged me $252.00 + tax. I paid the $252.00 and questioned the fee, but I didn't have my paperwork with me and I went home. Later in the week I compared my receipt and the invoice and realized they did over charge me. When I called the UPS store to request a refund for the difference the manager (which I believe is the owner as well), told me that the prices changed and that the $252.00 was the new price. I actually got the sense they emailed and printed me off an incorrect invoice, but she never said that or admitted that. The invoice stated for a PO Box service from 6-3-2015 to 6-3-2016 was $12.50 a month for a total of $159 for the year. I asked why there weren't honoring the price I was quoted for another year. After 7 mins on the phone she told me that she couldn't talk to me anymore and that she had already spent over 10 minutes on the phone with me. That she had customers to take care of and could no longer discuss the matter with me, she told me that if I wanted to discuss the matter more I needed to come in and see her in person. I started to ask her what would the difference be in person vs. the phone and she hung up on me mid sentence. I proceeded to visit the store and speak to her in person. She basically said that the price for the year was different and it increased and $21 a month was the new price. She proceeded to show me a print out near the register saying see here is the price. I realized very quickly that this was a bait and switch, I'm afraid since I use this PO Box and changing it at the last minute would be mean missing a bunch of mail I was forced to cave and pay the additional fee. The bait and switch at the last minute with little to no options for me feels like shady business tactics and I'm really sorry I'm supporting a business like this. I feel trapped for the next year, but I will be moving my business elsewhere for the future. It's a shame that UPS lets these stores use there name, but in the end have no say or control over the customer service aspect. But yet as the manager informed me that the UPS store sets the pricing for services and the PO Box rental price reflects what other UPS stores charge.
  By Karl Rouwhorst, June 16, 2017
• ★ ★ ★ ★ ★
  The previous reviews appear to be outdated. I visited this store twice recently and both times the staff were very courteous, extremely efficient, and very helpful. They were very knowledgeable about the best way to pack and ship items. I would highly recommend this UPS store. I have no affiliation with the store or its owner(s).
  By Ed Boldon, June 08, 2017

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